FORD 2013 Focus v.1 - Manual (Page 371)

When you select: You can:
Application Download new software applications (if
available) and then load the desired
applications through your USB port. See the
web site for more information.
Return Exit the current menu.
TROUBLESHOOTING
Your SYNC system is easy to use. However, should questions arise, see
the tables below.
Use the website at any time to check your phone’s compatibility, register
your account and set preferences as well as access a customer
representative via an online chat (during certain hours). Visit
www.SYNCMyRide.com, www.SYNCMyRide.ca or www.syncmaroute.ca for
more information.
Phone Issues
Issue Possible
Cause(s)
Possible Solution(s)
Excessive
background noise
during a phone
call. The audio control
settings on your
phone may be
affecting SYNC
performance. Review your phone’s user guide
regarding audio adjustments.
During a call, I
can hear the other
person but they
cannot hear me. Possible phone
malfunction. Try turning off the device,
resetting the device, removing
the device’s battery, then trying
again.
SYNC is not able
to download my
phonebook.
• This is a
phone-dependent
feature, OR
• Possible phone
malfunction.
• Go to the website to review
your phone’s compatibility.
• Try turning off the device,
resetting the device or removing
the device’s battery, then trying
again.
• Try pushing your phonebook
contacts to SYNC by using the
Add Contacts feature.
• Use the SYNCmyphone feature
available on the website.
SYNC
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371
2013 Focus (foc)
Owners Guide gf, 1st Printing
USA (fus)