FORD 2013 Mustang v.3 - Manual (Page 343)

Setting 911 Assist On
If your vehicle is not equipped with a navigation system, perform the
following:
1. Press the phone button to enter the Phone Menu.
2. Scroll until 911 Assist appears in the display.
3. Scroll to select ON, then press OK. Set On appears in the display.
If your vehicle is equipped with a navigation system, perform the following:
1. Press the PHONE hard button.
2. Select the Settings tab.
3. Press Advanced. Select 911 Assist, then turn the system on.
To make sure that 911 Assist works properly:
• SYNC must be powered and working properly at the time of the
incident and throughout feature activation and use.
• SYNC 911 Assist feature must be set on prior to the incident.
• A Bluetooth-enabled and compatible phone has to be paired and
connected to SYNC.
• A connected Bluetooth-enabled phone must have the ability to make
and maintain an outgoing call at the time of the incident.
• A connected Bluetooth-enabled phone must have adequate network
coverage, battery power and signal strength.
• The vehicle must have battery power and be located in the U.S.,
Canada or in a territory in which 911 is the emergency number.
In the Event of a Crash
Not all crashes deploy an airbag or activate the fuel pump shut-off (which
would activate 911 Assist); however, if 911 Assist is triggered, SYNC tries
to contact emergency services. If a connected phone is damaged or loses
connection to SYNC, SYNC searches for, and tries to connect to, any
available previously paired phone and tries to make the call to 911.
Before making the call:
• SYNC provides a short window of time (about 10 seconds) to cancel the
call. Failure to cancel the call results in SYNC attempting to dial 911.
• SYNC says the following, or a similar message: “SYNC will attempt to
call 911, to cancel the call, press Cancel on your screen or press and
hold the phone button on your steering wheel.”
If the call is not cancelled and a successful call is made, a pre-recorded
message is played for the 911 operator, then the occupant(s) in the
vehicle is able to talk with the operator. Be prepared to provide your
342 SYNC®
2013 05+ Mustang (197)
Owners Guide gf, 3rd Printing
USA (fus)