Hudson Robotics Bar Code Print and Apply - Manual (Page 31)

Print and Apply User Manual Hudson Robotics, Inc.
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CHAPTER 6 - Warranty & Service Agreement Terms and Conditions
A. Warranty
a. One-year coverage beginning on the factory ship date on all parts and
labor including return shipping (to the customer) via UPS ground or
equivalent. Warranty is limited to components and software purchased
from or provided by Hudson Robotics, Inc.
b. Technical support by trained personnel via telephone or email during
normal business hours will be provided at no cost (exclusive of telephone
toll charges incurred by the customer) during the warranty period.
c. On-site service will be provided by Hudson Robotics, Inc. during the
warranty period, if provided for in the customer quote for that purchased
product.
d. Factory return service is available for all products, under the following
conditions.
1. The customer is responsible for packing of instrument and
shipping to Hudson. The customer will be notified of non-
warranty repair costs, if any, prior to repair being started.
2. Damage incurred in transit to Hudson including, but not limited to,
damage due to improper packing will be the responsibility of the
customer and / or shipper. The customer is advised to retain the
original packing material, including the cast foam padding, in the
event service is required. Replacement packing materials are
available from Hudson at cost-plus shipping (currently ~$175.00).
3. Hudson will pay return shipping to customer, via UPS ground or
equivalent. Expedited shipping is available at additional cost.
e. Updates to correct performance anomalies shall be provided at no cost
during the warranty period subject to the warranty terms and conditions.
f. Upgrades, which provide additional functionality, may be offered at
reduced costs during the warranty period.
g. Factory repairs must be pre-authorized by Hudson Robotics, Inc. and will
include issuance of a Returned Materials Authorization (RMA) number.
Customer certification of decontamination is required prior to return of
any instrument(s) for factory service (instruments not certified
decontaminated may be refused service and returned at customer’s
expense).
h. While Hudson Robotics, Inc. makes every effort to provide software and
instruments suitable to a wide range of automation tasks, no guarantee is
made as to the suitability of the hardware and/or software provided for a
given application unless so stated in the written purchase agreement.
i. Repair of failures, caused by but not limited, to misuse, fire, flood or other
act of God, chemical or environmental exposure, or repair by persons not
authorized by Hudson Robotics, Inc. may, at the sole discretion of Hudson
Robotics, Inc., be charged at the prevailing hourly service rate (currently
$162.50/hr for Factory Service, $162.50/hr for travel time and $325/hr for
Field Service).