Sony PCG-505GX - Manual (Page 99)

Getting Help
□ Check that the phone number the program is dialing is correct.
□ Check that the software you are using is compatible with the
notebook computer modem. (All preinstalled programs are
compatible.) Call the software publisher or Sony Online Support.
My modem connection is slow
The computer’s modem is a 33.6 kbps modem/14.4 kbps FAX modem
with K56flex technology. Many factors influence modem connection
speed, including telephone line noise or compatibility with telephone
equipment (such as fax machines or other modems). If you think your
modem is not connecting properly to other PC-based modems, fax
machines, or your Internet Service Provider, check the following:
□ Have your phone company check that your phone line is free from
any line noise.
If your problem is fax-related, check that there are no problems with
the fax machine you are calling and that it is compatible with fax
modems.
If you are having a problem connecting with your Internet Service
Provider, check that the ISP is not experiencing technical problems.
If you have a second phone line available, try connecting the modem
to that line.
□
My mouse doesn't work
□ If you are using an external mouse, check that the mouse is plugged
into the mouse connector. See “Connecting an External Mouse and
Keyboard” on page 46 for details.
□ If you have connected an external mouse while your computer is on,
you should restart your computer.
/ cannot use DV devices and messages appear on the screen
□ Check that the DV device is turned on and that the cables are
properly connected.
□ If you are using multiple i.LINK devices, the combination of the
connected devices may cause unstable operation. In this case, turn off
the power to all connected devices and disconnect unused devices.
Check the connection, then turn on the power again.