Sony SPP-SS961 - Manual (Page 31)

Troubleshooting (continued)
Symptom Remedy
The handset doesn't ring when
calling from the base unit. Set the RING ON/BATT SAVE switch to RING ON.
The caller's name and/or
phone number does not appear
on the display.
Make sure you have subscribed to Caller ID service.
Caller ID service may not work when the phone is
connected to a Private Branch Exchange (PBX).
Make sure that the handset is on the base unit or is set
to RING ON (page 24).
The call is made through company which does not
offer Caller ID service. "OUT OF AREA" will appear
on the display.
The call was "blocked." "PRIVATE" will appear on
the display.
You answered the call while "**RINGING**"is
displayed. Be sure to answer after the Caller ID data is
displayed.
The caller's name and/or
phone number does not appear
on the display during call
waiting. • Make sure you have subscribed to "Caller ID with call
waiting" service (see page 30).
• Make sure nobody is talking on another phone on the
same telephone line.
You cannot dial the number
from the Caller ID list.
• Make sure you entered your area code correctly
(page 13).
• This function may not work when the phone is
connected to a Private Branch Exchange (PBX).
The memory match function
does not work. • If the call is from an office which uses multiple lines,
the phone number may not match the number you put
in the memory.
• If you stored the phone number with an outside line
access digit in the Phone Directory because the phone
is connected to a Private Branch Exchange (PBX), the
phone number will not match the Caller ID data.
The CHARGE lamp doesn't
light up when you place the
handset to charge. • Wipe the charge terminals of the base unit and the
handset with a soft cloth or paper for better contact of
the charge terminals.
• Make sure the handset is placed on the base unit
properly.
The battery duration is short. • The battery.pack was charged less than 12 hours (due
to power failure, etc.).
• The usable life of the battery has expired and needs
replacement.
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Note
If any of the remedy did not work, there may be something wrong with the
hand.set.
Replace the handset on the base unit, then pick it up and try again. If the
handset is on the base unit, pick up the handset and replace it again.
34
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