HP Surestore DVD-ROM Tape Array Module - Manual (Page 18)

Troubleshooting
DVD-ROM drive not performing correctly
If the DVD-ROM drive is not performing correctly, confirm the following:
• Power switch on the HP Surestore Tape Array 5300 is ON
• Power LED on the HP Surestore Tape Array 5300 is ON
• DVD-ROM disk does not have smudges, scratches, abrasion or other damage
• SCSI cables on the rear of the tape array are connected properly
• SCSI ID is recognized by the system (the SCSI ID is unique)
• SCSI bus is correctly terminated
• Host and the drive have the same SCSI interface type (LVDS)
• If a CD or DVD problem occurs, check the DVD-ROM drive's Activity LED
Interpreting the activity LED
Activity LED Probable Cause Action
FLASHING Normal read activity for CD or
DVDs None
OFF Normal state, with CD or DVD in
drive, but no CD or DVD activity
None
Normal state, with no CD or DVD
in drive None
No power to the tape array Check the power to the tape array.
If the tape array has power, the
DVD-ROM drive may be defective.
Call the HP service provider.
SCSI cable not connected to the
tape array or wrong SCSI cable
Check the SCSI cable and
terminator on the back of the tape
array. Call the HP service provider
to check the drive's SCSI cable.
Indeterminate drive malfunction Call the HP service provider.
If a problem persists after checking the above conditions, contact an HP service
representative.
Warning
There are no user-serviceable parts inside the drive. When disassembled, the DVD-ROM drive
becomes a Class 1 laser mechanism. Blindness can result from exposure to the visible red laser
beam and hazardous invisible laser radiation.
Service must be performed by trained support personnel. Attempting to disassemble the drive will
void the warranty and may damage the drive.
16