HP Surestore DVD-ROM Tape Array Module - Manual (Page 21)

Warranty
This warranty gives you specific legal rights. You may also hove other rights which vary
according to where you are located.
Hewlett-Packard warrants its Surestore drives against defects in materials and workmanship
for a period of three years, either from the date of delivery or, where the purchase price
includes installation by Hewlett-Packard, from the date of installation. If a new
HP Surestore DVD-ROM rack-ready drive is purchased as a component of an HP computer
system, the drive warranty is automatically upgraded to the system warranty.
You are entitled to:
• automatic three-year, next da/' unit exchange
• system matching warranty on HP system^ (internal, external and removable units), when
purchased as a component of that system
• free technical call center assistance during the product support life (does not include
telephone call cost)
' unit exchange next day is not available in some countries
^ The system matching period is applicable for the period of the host system standard
warranty only. The drive warranty reverts to unit exchange for the remainder of its standard
warranty period, if applicable, after the host warranty expires.
Further information is available via the web at: w w w . h p . c o m / s u p p o r t / t a p e w a r r a n t y .
During the first three years, the 24-hour Express Exchange program (not available in all
countries) allows you to receive a replacement unit by next-day delivery upon verification of a
faulty drive. Hewlett-Packard will, at its option, either repair or replace products that prove to
be defective. Should Hewlett-Packard be unable to repair or replace the product within a
reasonable period of time, a refund of the purchase price may be given upon return of the
product.
If you choose not to use Express Exchange, your HP Surestore drive must be serviced by one
of the authorized repair depots within the country in which it was originally purchased. You
must prepay shipping charges (together with all duty and taxes) for products returned for
service. Except for products returned to you from another country, Hewlett-Packard will pay for
return of products to you. If the drive is repaired by an authorized dealer, you will need to
negotiate the method and cost of returning the drive with the dealer.
Exclusions
The warranty on your HP Surestore DVD-ROM drive does not apply to defects resulting from:
• Improper or inadequate maintenance by the customer
• Customer-supplied software or interfaces
• Unauthorized modification or misuse
• Use of unsupported media
• Operation outside the environmental specifications for the product
• Improper site preparation and maintenance
Limitations
Any implied warranty of merchantability or fitness is limited to the three-year duration of this
written warranty. Some states or provinces do not allow limitations on how long an implied
warranty lasts, so limitations or exclusions may not apply to you.
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