Troubleshooting, Audio, Video / display – AVer H300 user manual User Manual
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1.
Can’t hear the audio during a call.
Make sure the MIC on both sites is not muted.
Make sure the MIC and table hub cable connections are properly connected as
illustrated in this manual.
Ensure the proper volume level on the system.
2. The audio quality is poor.
Ensure the H300/H100 speaker/mic is not damaged.
Try to adjust the "Mic Gain Level”.
Make sure the MIC and Speaker are away from each other to prevent echo.
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1. There is no image/video on the screen
Press any button on the remote control to check if the camera is in sleep mode.
Check all the connectors again as shown in user manual.
Check if the TV or LCD monitors is power on.
Verify the input source of the TV or LCD monitors switched to the system.
Ensure you have selected the correct input source of the system.
2. The video on the screen is blurry.
Press Zoom -
or Zoom +
button to adjust the focus of the H300/H100 camera.
3. I'm trying to share the contents from VGA port but when I pressed " Present"
on the remote control, there is no VGA signal indicated on the selection
Make sure the device such as document camera or computer is properly connected to
the VGA IN port of H300/H100 HUB.
For notebook, make sure it output the display on external monitor.
4.
The “Present Failed” error message appeared on my screen when I started the
Present to share content.
The far site you are calling does not support H.239 features or it is disabled. Please contact
the system administrator for the detail setting.