AVer H300 user manual - Manual (Page 73)

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ENGLISH
N N e e t t w w o o r r k k
1. After resetting the system to default setting, the system IP address is still
undetectetable or invaild value.
 If the IP/Subnet Mask/Default Gateway shown incorrect value, you can modify the value
in “Static IP” Mode.
 The default Obtain IP address selection in H300/H100 is in “Static IP”. Please change
the selection into DHCP in LAN Configuration, The system will automatically detect the
IP from DHCP server.
2. Why cant I access Web tool?
 Check if you have entered the correct IP address and H300/H100 is Powered on.
 Ensure HTTP Port 80 is opened in your firewall setting.
3. The call is connected but there
’s no video/Audio from far site
 Please verify your firewall policy setting or verify NAT Configuration/NAT public address.
4. I got the error message showing “ DHCP service failed “ when I try to obtain IP
address as DHCP.
 Try to verify your DHCP server connection.
 Verify if the security setting for MAC in your network device.
5. Why I cant obtain DNS on H300/H100
 H300/H100 does not support DNS.

G G e e n n e e r r a a l l
1. Unable to connect the call and the “Call failed” error message appeard on the
screen.
 Ensure the IP address you are calling is correct.

Verify if other site set their system to “Do Not Disturb” or not picking up the call.
 Ensure you are not calling to system that already has maximum number of connections.
2. Unable to remember the administrator’s password.
Please contact AVer technical support for assistance.