Place a priority (precedence) call, Priority level of an mlpp call, To make a priority (precedence) call – Cisco Cisco Unified 7975G User Manual

Page 13: To answer an mlpp call, Tips

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To place an intercom call:

Dial the intercom directory number from your intercom line. The intercom recipient hears the intercom caller audio without
answering the call.

To answer an intercom call:

Press the intercom button to talk to the intercom caller.

To end a whisper intercom call:

Press Endcall.

Place a Priority (Precedence) Call

In some specialized environments, such as military or government offices, you might need to make and receive urgent or critical
calls. If you need this specialized call handling, your system administrator can add Multilevel Precedence and Preemption
(MLPP) to your phone.

Keep these terms in mind:

Precedence indicates the priority associated with a call.

Preemption is the process of ending an existing, lower priority call while accepting a higher priority call that is sent to your
phone.

Priority Level of an MLPP Call

To see the priority level of an MLPP call, look for an MLPP icon on your phone screen:

Priority Call

Medium priority (immediate) call

High priority (flash) call

Highest priority (flash override) or Executive Override call

Higher priority calls are displayed at the top of your call list. If you do not see an MLPP icon, the priority level of the call is
normal (routine).

Note

Contact your system administrator for a list of corresponding precedence numbers for calls.

To Make a Priority (Precedence) Call:

Enter the MLPP access number (provided by your system administrator) followed by the Precedence level (0-4) and the phone
number.

Note

If you enter an invalid MLPP access number, a verbal announcement alerts you of the error.

To Answer an MLPP Call:

End an active call (if necessary) and answer the MLPP call.

If the active call has lower precedence than the incoming call, then the active call is preempted.

Tips

When you are receiving a priority (precedence) call, an MLPP icon on your phone screen indicates the priority level of
the call.

When you make or receive an MLPP-enabled call, you hear special ring tones and call-waiting tones different from the
standard tones.

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