Kontron AM4311 - Manual (Page 15)

Preface
Page xv AM4311 User Guide
Two Year Warranty
Kontron AG grants the original purchaser of Kontron’s products a TWO YEAR LIMITED HARDWARE WARRANTY as
described in the following. However, no other warranties that may be granted or implied by anyone on
behalf of Kontron are valid unless the consumer has the express written consent of Kontron AG.
Kontron AG warrants their own products, excluding software, to be free from manufacturing and material
defects for a period of 24 consecutive months from the date of purchase. This warranty is not transferable
nor extendible to cover any other users or long-term storage of the product. It does not cover products
which have been modified, altered or repaired by any other party than Kontron Modular Computers GmbH or
their authorized agents. Furthermore, any product which has been, or is suspected of being damaged as a
result of negligence, improper use, incorrect handling, servicing or maintenance, or which has been dam-
aged as a result of excessive current/voltage or temperature, or which has had its serial number(s), any
other markings or parts thereof altered, defaced or removed will also be excluded from this warranty.
If the customer’s eligibility for warranty has not been voided, in the event of any claim, he may return the
product at the earliest possible convenience to the original place of purchase, together with a copy of the
original document of purchase, a full description of the application the product is used on and a description
of the defect. Pack the product in such a way as to ensure safe transportation (see our safety instructions).
Kontron provides for repair or replacement of any part, assembly or sub-assembly at their own discretion, or
to refund the original cost of purchase, if appropriate. In the event of repair, refunding or replacement of
any part, the ownership of the removed or replaced parts reverts to Kontron Modular Computers GmbH, and
the remaining part of the original guarantee, or any new guarantee to cover the repaired or replaced items,
will be transferred to cover the new or repaired items. Any extensions to the original guarantee are consid-
ered gestures of goodwill, and will be defined in the “Repair Report” issued by Kontron with the repaired or
replaced item.
Kontron Modular Computers GmbH will not accept liability for any further claims resulting directly or indi-
rectly from any warranty claim, other than the above specified repair, replacement or refunding. In particu-
lar, all claims for damage to any system or process in which the product was employed, or any loss incurred as
a result of the product not functioning at any given time, are excluded. The extent of Kontron Modular Com-
puters GmbH liability to the customer shall not exceed the original purchase price of the item for which the
claim exists.
Kontron Modular Computers GmbH issues no warranty or representation, either explicit or implicit, with
respect to its products’ reliability, fitness, quality, marketability or ability to fulfil any particular application
or purpose. As a result, the products are sold “as is,” and the responsibility to ensure their suitability for any
given task remains that of the purchaser. In no event will Kontron be liable for direct, indirect or consequen-
tial damages resulting from the use of our hardware or software products, or documentation, even if Kontron
were advised of the possibility of such claims prior to the purchase of the product or during any period since
the date of its purchase.
Please remember that no Kontron Modular Computers GmbH employee, dealer or agent is authorized to make
any modification or addition to the above specified terms, either verbally or in any other form, written or
electronically transmitted, without the company’s consent.