ThingMagic Astra-EX - Manual (Page 87)

Appendix D: Troubleshooting
M6 and Astra-EX User Guide 87
Appendix D: Troubleshooting
Troubleshooting Table
Table 10: Common Problems and Solutions
Problem Path to Solution
Cannot connect to reader over
network • Check your network settings by Analyzing the Boot Logs to
make sure youʼre trying the correct IP address.
• If the settings are wrong, try to Using Safe Mode to get a known
network configuration,
• or Reset to the Default Configuration and start the
configuration over.
• the MercuryAPI and Query applet communicate using the LLRP
interface which uses network port 5084. Verify 5084 is not being
blocked by the network firewall.
Reader is not reading tags
• Verify LEDs are blinking according to Interpreting the Reader
Indicator LED
• If they are, indicating active RF, make sure tags are in range.
• Check antenna cables
• Try known good Gen2 tags
• Increase Reader RF Power
Reader error LED stays on Following Collecting Diagnostic Data for ThingMagic Support
and send to support.
Read “Performance” is slow Performance, as it relates to tag reading, is very usecase dependent.
Typically, it comes down to whether you are trying to read lots of tags
once or a few tags repeatedly. If the reader settings arenʼt correct for
your usecase the performance will appear poor.
• See the MercuryAPI Programmer’s Guide | Performance Tuning
section for details about settings.
• Use the Universal Reader Assistant | Options | Advanced ... |
Gen2 Settings to modify the settings for your usecase.
Errors after a Firmware Upgrade
• If the upgrade was from v4.7 to a newer version make sure to read
the Release Notes of the newer version. There are special steps
that must be taken to make that upgrade.
• Try reinstalling the firmware with “Revert to default settings”
selected.