ThingMagic Astra - Manual (Page 73)

Appendix D: Troubleshooting
Astra User Guide 73
If you are not able to connect to the reader to reinstall firm you can try following the steps
to Forcing Astra to boot in safe mode , forcing a known networking configuration on the
reader, then resinstalling the firmware.
C A U T I O N ! ! !
If you select the”Erase contents...” and "Revert to default settings"
check box, you will erase any changes made to the reader's configura-
tion settings and revert to factory default settings. If you select this
option, the reader's current configuration settings and any on-reader
files and applications will be erased. DO NOT select this option if you
wish to preserve the reader's current configuration settings
Collecting Diagnostic Data for ThingMagic Support
When experience problems connecting to the Astra or performing RF (reading, writing)
operations it will be necessary to gather the following information to help diagnose the
problem. This information will often be the first thing requesting when reporting a problem
to ThingMagic support.
Collect the following:
1. Boot Logs: Follow the process for Connecting to the Astra Serial Port , reboot
the reader and save the full output from the console.
2. Diagnostics Status and Logs: Save the contents of the Diagnostics Page and
the output from the Diagnostics Page | View Log button.
3. M6 Serial Number: See the 2d barcode label.
4. Controlling software: any details about the software used to control the reader.
LLRP based middleware, MercuryAPI app (what version and language),
platform, etc.
5. Physical Configuration: any details available about the number and types of
antennas connected, cables used, power supply, etc.
6. Environment: any details abou the physical environment its being used/tested
in. Temperature, humidity, vehicle mounted, office, etc.