ThingMagic Nomad RFID Setup Guide - Manual (Page 34)

34 Nomad RFID Reader Setup Guide
Troubleshooting
1. RFID Reader is not detecting tags
a. Ensure that the RFID Searchlight Application is correctly installed.
b. Ensure that the RFID Reader is securely plugged in to the USB boot.
c. Restart the Nomad
d. Make sure that the tag you are trying to read is a UHF Gen2 tag.
e. Tags which are directly on metal or on large liquid containers will not typically
be readable from a long distance. Please put the RFID Reader in close
proximity to the tags.
f. Verify reading on tags which are not mounted on metals or on liquid
containers.
g. Ensure that there are no large metallic objects between the reader and the
tags.
2. The “USB device not found/recognized” message displays. This occurs when the
USB cable is plugged in before installing the RFID SearchLight application or the
FtdiVcpinstaller.CAB file is not present or accidentally uninstalled. Please install the
application before plugging in the USB cable.
3. RFID Reader is intentionally or accidentally suspended while reads are going on

The reader will try to resume reading after it is resumed. In some small number of
cases, this is not successful

Please restart the Nomad to resume reading.
4. GPS Metadata is not showing up in the GUI or keyboard wedge

Ensure that the GPS metadata selector is checked in the Read Parameters
screen.

Ensure that SatViewer, if operational, is connecting on COM3. If it is on COM2,
please change this to COM3.