Motorola CG4500 - Manual (Page 30)

T R O U B L E S H O O T I N G
This information is to help you quickly solve a problem. Before calling your service provider, try pressing the reset button. Resetting
the CG4500 may take 5 to 30 minutes. Your service provider will need to know the status of the front-panel lights in order to assist
you.
The problem Possible Solution
Green POWER LED is off Check that the power cord is properly plugged into the wall outlet and to the rear panel of the CG4500.
Call your service provider.
Cannot receive or send data Check the LEDs on the front-panel. Front-panel LED descriptions are oriented 45° so that they can be
read in vertical or horizontal positions.
Place the unit on a flat table-top and read the LEDs left to right.
Or
Place the unit in its optional cradle and read the LEDs top to bottom.
Identify the first LED from top to bottom or right to left that is off. This LED indicates where the error
occurred. If the first LED that is off is:
RX
TX
During normal operation, the downstream channel is lost. During startup, the downstream
channel is not acquired.
During normal operation, the upstream channel is lost. During startup, the upstream
channel is not acquired.
ONLINE
During normal operations, the IP registration is lost. During startup, the IP registration was
not successful.
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