Axesstel TX240G - Manual (Page 26)

26
TROUBLESHOOTING
Problem: I Can’t Place a Call
1. Check the Terminal’s Power LED to make sure the Terminal is ON.
2. Check the antenna to make sure it is tightly connected to the Terminal.
3. Check the phone cord to make sure it is properly connected between the Terminal’s RJ-11 port and
the Telephone’s RJ-11 port.
4. In case that the telephone isn’t functioning properly, try connecting the Terminal to a different
telephone.
5. If you perform all of the above steps and still can’t make a call, contact your service provider.
Problem: I Can’t Receive a Call
1. Check the handset to make sure it is placed properly on the cradle.
2. Check the Terminal’s Power LED to make sure the Terminal is ON.
3. Check the antenna to make sure it is tightly connected to the Terminal.
4. If you perform all of the above steps and still can’t receive a call, contact your service provider.
Problem: No Power
1. Make sure the power adapter (or External Power Supply) is securely connected between the
electrical outlet and the Terminal.
2. Make sure a back-up battery is properly connected to the Terminal. (Refer to BASIC INSTALLATION
section, Page 6)
3. When using in battery-only mode, make sure the back-up battery is fully charged. To view the
charge level, check the Terminal’s power LED. (Refer to LED INDICATORS section, Page 11)
4. Make sure the power switch is in the ON position. The power switch is located on the back side of
the Terminal.
Problem: No Signal
If you don’t hear any dial tone through the handset and RSSI (Received Signal Strength Indication)
LED is OFF,
1. Check the Terminal’s Power LED to make sure it is ON.
2. Make sure your telephone is operational.
3. Make sure the antenna is tightly connected to the Terminal.
If the Terminal is powered on and the antenna is properly connected to the Terminal but you still don’t
hear a dial tone or see a light on the RSSI LED, contact your service provider.