Obihai OBiTALK Portal Device Management (SIP & Google Voice) - Manual (Page 8)

Copyright 2010-2011 Obihai Technology, Inc. 8
Troubleshooting OBi Device Set-Up for Google Voice
Status Indications when Using Google Voice on an OBi Device
After you configure Google Voice via the OBiTALK “Configure Voice Services” wizard, you may see
the following status indicators; Connected, Backing Off.
Connected:
The status indicator, “Connected” means your Username and Password used to configure the OBi
are correct. You can start using the Google Voice service from OBi.
Backing off:
The status indicator, “Backing off” means the OBi is not connecting to Google Voice using your
Username and Password used to configure the OBi.
If you see “Backing off” status, it can mean the following:
a. You did not wait long enough after configuring your Google account credential for the
OBi device to successfully log-in. Please wait approximately 2 minutes and check again.
b. There is a problem with your Internet connection and the OBi device cannot reach
Google servers. Please check the Internet connection to which the OBi is attached.
Troubleshooting Tip:
Make sure that the OBi can make a call using its Internet connection. To do this, call **9 222 222
222. This is the Obihai OBiTALK Echo Test server number. Follow the announcement and
instructions. If you hear your voice echo back to you, the network to which the OBi device is
connected is ok.
c. The firmware on the OBi is old and requires the use of a ‘proper’ Google Voice account.
If you are using firmware version 1892 or earlier, you will need a “…@gmail.com”
account. Non Gmail account support is supported on firmware versions after 1.1- 1892.