Talkaphone EC-8 Emergency Phone Consolidator - Manual (Page 11)

Basic Trouble-Shooting
Talk-A-Phone Co. Page 11 of 16
VI. Basic Trouble-Shooting
Note: Please also read the Trouble-Shooting Guide in the Emergency Phone Manual.
Problem Possible Causes
My unit does not function at
all. I can not call it or call
out with it. 1. The power supply is not properly connected (check the power LED).
2. The phone wires are not properly connected.
3. Your unit has been struck by lightning or another very high voltage
source. Contact Talk-A-Phone's Service Department.
4. There isn’t enough power on the line (see Technical Requirements,
page 3).
5. You may have accidentally plugged a PBX line or phone company line
into the Local port. If so, contact Talk-A-Phone technical support.
I hear noise on the line. 1. You are not using twisted, shielded wire. Fluorescent lights, elevator
machinery and many other devices can produce noise on your wires if
they are not properly twisted and shielded. (See FAQ #2 for wiring
requirements.)
When the power goes out in
the building the emergency
phones do not work. 1. Purchase a UPS for your EC-8! The EC-8 supplies power to all
connected emergency phones. Therefore, if the EC-8 loses power, the
emergency phones will cease functioning. Talk-A-Phone offers a
model ETP-UPS. You may also find a UPS at your local electronics
store. (For UPS requirements, see FAQ #7, page 10.)
The Local Phone rings
briefly but then when I pick
up I hear three beeps. 1. The Emergency/Information phone that called in was not programmed
with a phone number (see FAQ #3, page 9)
When I call an Emergency
Phone through the EC-8, I
cannot communicate with
the person at the other end. 1. The Emergency Phone was not programmed to automatically go "live"
after being called. It is in programming mode. You can activate it for a
single call or for all future calls by entering your guard code (*4**)
followed by either *5* for a single call or *78* for all future calls. (See
Emergency Phone Manual, page 9 for more information.)
The EC-8 will not accept my
Access Code 1. You are using a touch-tone phone on a PBX that is not giving the EC-8
the appropriate tones.
2. Someone has changed the Access Code. You can reset all codes to
factory default by entering *30*14725836* (see FAQ #4, page 9).