C. Crane CWFR - Manual (Page 36)

Page 36 CC WiFi
Help Pages — Error Message Troubleshooting
Timeout Connecting to Reciva Gateway.
Check Firewall Port 5000:
Your router is not letting the radio connect to Reciva using the UPNP
service.
1. UPNP may be disabled on your router. UPNP must be enabled for
the radio to work correctly. Consult your router’s user manual for
enabling UPNP or contact the manufacturer of the router for more
assistance.
2. Your router or modem may be temporarily confused even though
your computer is working fine. Try unplugging the power from both
the router and modem for two minutes. First, power the modem
(giving it time to startup), then power the router (also giving it time
to startup). Last, power your radio and try connecting again.
3. Your internet provider may be blocking UPNP (port 5000) from
being used by their customers. This is very uncommon but some
satellite internet companies, colleges, and businesses block this
port for an extra layer of network security. To find out if this port is
being blocked, speak with your internet service provider or system
administrator.
4. Your router may not offer the UPNP setting. In this case, manually
open port 4999-5001 and assign these open ports to an IP
address that is a little higher than your computer’s. (Example: If
your computer’s IP address is 192.168.1.5, assign the open ports
to 192.168.1.9.) On your radio, select “Configure”, then select
“Wi-Fi and Network Setup”, then select “Edit Configuration”.
When the message displays “Auto DHCP Yes or No” select “NO”.
From this point, enter the new IP address that has the open ports
assigned to it, along with other network information.
2. UPNP may be disabled on your router. UPNP must be enabled for
the radio to work correctly. Consult your router’s user manual for
enabling UPNP or contact the manufacturer of the router for more
assistance.
3. Your router or modem may be temporarily confused even though
your computer is working fine. Try unplugging the power from both
the router and modem for two minutes. First, power the modem
(giving it time to startup), then power the router (also giving it time
to startup). Last, power your radio and try connecting again.