ChemoMetec NC-100 - Manual (Page 60)

7 Troubleshooting
50
Figure 46 Not connected
Figure 47 Connected
If "Not connected" is the status then check the USB cable. When the NucleoCounter is
turned off this status will also be the case.
If data still is not received quit NucleoView and close the NC Receiver. Then open
NucleoView and check that the NC Receiver is also started. If necessary, restart the
computer before opening NucleoView again.
The status "Connected" is present when and only when:
The NucleoCounter is turned On, and
The USB Cable is properly connected, and
The NC Receiver is working properly
In case you are certain that all cables etc. are as required you can try to use the F51
Testimage to PC function in the NucleoCounter (only valid from firmwa re version 4.00 and
higher). This F51 will simply transfer a predefined testimage to the PC and NucleoView will
recognize the image if it is transferred.