AltiGen MAXCS 7.5 Advanced Call Router - Manual (Page 5)

Advanced Call Router
Advanced Call Router Manual 1
Advanced Call Router
Advanced Call Router is the standard AltiGen Call Router application plus
call router service. Advanced Call Router requires the purchase and
activation of an Advanced Call Router license.
Note:
The workgroup to which incoming trunk calls will be routed via Call
Router must be assigned to the auto attendant whose Action is set
to “Adv - Advanced Call Router,” with Ext Num set to the virtual ex-
tension you use to configure Call Router. For information on config-
uring auto attendants, refer to the Auto Attendant Configuration
chapter of the MAXCS Administration Manual.
Requirements
Supported Operating systems:
• Windows Server 2008 SP2 (32-bit)
• Windows Server 2008 R2 SP1 (64-bit)
• Windows Server 2012 R2
• Windows 7 (32-bit and 64-bit)
Minimum system requirements:
• Intel 2GHz Pentium 4 or equivalent
• 40GB available hard drive disk space
• 1GB RAM
32-Bit ODBC
If you plan to use Advanced Call Router with a database, you will need to
create a 32-bit ODBC connection on the MaxCS system. The ODBC is used
to connect to a database at your SQL system.
To create a 32-bit ODBC connection on a 64-bit OS system,
1. Run C:\Windows\SysWOW64\odbcad32.exe.
2. Create an ODBC data source in System DSN to access your SQL
database. Select SQL Authentication and test the database
connection.
3. Use the same SQL authentication information in Advanced Call Router
configuration.