AltiGen MAXCS 7.5 Advanced Call Router - Manual (Page 9)

Advanced Call Router
Advanced Call Router Manual 5
Operator, Dial by Name, Collect Extension, Directory Service,
Record Message (specify target data in accompanying text box),
Mailbox Access, Disconnect, System Callback, Collect Digits
(specify fields in accompanying Collect Digit dialog box), Other DDR
Application (specify target data in accompanying text box), Play WG
Queue Status (specify target data in accompanying text box).
Creating Route Rules
To create a route rule,
1. Select Operation > Route Rule.
2. Click the Add button to open a new Route Rule or Modify to modify an
existing rule in the Rules List dialog box.
3. In the Rule Name field, enter or modify the rule name.
4. Select the data to match against routing rules.
• If Caller Info contains - lets you select Call Route Request data to
match against the customer record.