Customer assistance offices (us, can), Customer assistance offices, Us, can) -3 – Buick 2010 Enclave User Manual
Page 415: Vehicle, Customer information 13-3
Customer Information
13-3
STEP THREE — Canadian
Owners: In the event that you do
not feel your concerns have been
addressed after following the
procedure outlined in Steps one and
two, General Motors of Canada
Limited wants you to be aware of its
participation in a no-charge
Mediation/Arbitration program.
General Motors of Canada Limited
has committed to binding arbitration
of owner disputes involving
factory-related vehicle service
claims. The program provides for
the review of the facts involved by
an impartial third party arbiter, and
may include an informal hearing
before the arbiter. The program is
designed so that the entire dispute
settlement process, from the time
you file your complaint to the final
decision, should be completed in
approximately 70 days. We believe
our impartial program offers
advantages over courts in most
jurisdictions because it is informal,
quick, and free of charge.
For further information concerning
eligibility in the Canadian Motor
Vehicle Arbitration Plan (CAMVAP),
call toll-free 1-800-207-0685.
Alternatively you may call the
General Motors Customer
Communication Centre,
1-800-263-3777 (English),
1-800-263-7854 (French), or you
may write to the Mediation/
Arbitration Program at the following
address. Your inquiry should be
accompanied by your Vehicle
Identification Number (VIN).
Mediation/Arbitration Program
c/o Customer Communication
Centre
General Motors of Canada Limited
Mail Code: CA1-163-005
1908 Colonel Sam Drive
Oshawa, Ontario L1H 8P7
Customer Assistance
Offices (US, Can)
Buick encourages customers to call
the toll-free number for assistance.
However, if a customer wishes to
write or e-mail Buick, the letter
should be addressed to:
United States — Customer
Assistance
Buick Customer Assistance Center
P.O. Box 33136
Detroit, MI 48232-5136
www.Buick.com
1-800-521-7300
1-800-832-8425 (For Text
Telephone devices (TTYs))
Roadside Assistance:
1-800-252-1112
From Puerto Rico:
1-800-496-9992 (English)
1-800-496-9993 (Spanish)
From U.S. Virgin Islands
1-800-496-9994