Whirlpool 9700 - Manual (Page 25)

If You Need Service Or Assistance
We suggest you follow
these steps;
1. Before calling for assistance...
Performance problems often result from little
things you can find and fix yourself without tools of
any kind.
If your dishwasher will not run, or stops
during a cycle:
• Is the door tightly closed and securely latched?
• Has the cycle been correctly set and the Start/
Favorite pad pressed?
• Is the water turned on?
• Have you checked your home's main fuses or
circuit breaker box?
• Is the dishwasher wired into a live circuit with the
proper voltage?
• If the motor has stopped because of an overload,
it will automatically reset itself within a few min­
utes. If the motor does not start, call for service.
• Is the delay feature on?
If your dishwasher seems to run too long:
• Is your household water temperature set too
low? Low water temperature settings will cause
longer dishwasher operating times.
• Are you using Pots & Pans Cycle or Hi-Temp
Option? The dishwasher may be waiting for the
water to heat.
If dishwasher won’t fill:
• Is overfill protector stuck in "up" position?
Overfill protector should move up and down
freely. Press down to release.
If water remains in the dishwasher:
• Has the cycle completed?
• A small amount of remaining water is normal.
• Is drain air gap clogged?
If detergent remains in the covered
detergent cup:
• Is the bottom rack in backwards? (The rack
bumpers should be at the front.)
• Is the dishwasner detergent fresh and dry
without lumps?
• Is the cycle completed?
If HI-TEMP LESS THAN 135° indicator shows
at the end of a cycle:
• Have you run water at the nearest sink before
starting the dishwasher?
• Is water temperature at the household water
heater at least 140°F (60°C)? Set water heater
thermostat to a higher setting.
If CA shows on the display:
• Has there been a power failure?
• Has the door been open longer than 2 hours?
(See page 11)
If “LOCKED” shows on the display or the
control pads don’t work:
• Is the lock-out feature on? (See page 7)
If the beep does not sound when pads are
pressed:
• Has the sound signal been turned off?
(See pages)
If white residue appears on front of access
panel:
• Is more detergent being used than needed? See
page 19 for recommended amounts of detergent.
• Some liquid detergents develop excess foam
and build up on exterior of access panel. Try a
different brand to reduce foaming and eliminate
build-up.
If you hear grinding, grating, crunching,
buzzing sounds:
• A hard object has probably entered the POWER
CLEAN™ Module. The sound should stop when
the object is ground up.
If dishes aren’t as dry as you expected:
• Is the rinse agent dispenser filled? Using a rinse
agent greatly improves drying. (See page 20.)
2. If you need assistance*...
Call Whirlpool Consumer Assistance Center
telephone number. Dial free from anywhere
in the U.S.:
1-800-253-1301
and talk with one of our trained consultants. The
consultant can instruct you in how to obtain satis­
factory operation from your appliance or, if service
is necessary, recommend a qualified service
company in your area.
If you prefer, write to:
Mr. William Clark
Consumer Assistance Representative
Whirlpool Corporation
2000 M-63
Benton Harbor, Ml 49022
Please include a daytime phone number in your
correspondence.
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