Whirlpool EB21DKXDB01 - Manual (Page 21)

Requesting Assistance or Service
Before calling for assistance or service, please check “Troubleshooting” on page 20. It may save you the cost of a
service call. If you still need help, follow the instructions below.
For assistance or service:
1. If you need assistance* ...
Call the Whirlpool Consumer Assistance Center
telephone number. Dial toll-free from
anywhere in the U.S.A.:
1-800-253-1301
and talk with one of our trained consult­
ants. The consultant can instruct you in how to obtain
satisfactory operation from your appliance or, if service
is necessary, recommend a qualified service company
in your area.
If you prefer, write to:
Mr. William Clark
Consumer Assistance Representative
Whirlpool Corporation
2000 North M-63
Benton Harbor, Ml 49022-2692
Please include a daytime phone number in your
correspondence.
2. If you need service* ...
Whirlpool has a nationwide network of authorized
“ Whirlpool service companies. Whirlpool
,---------^ service technicians are trained to fulfill
/SERVICE^ the product warranty and provide after­
warranty service, anywhere in the United
--------------- States. To locate the authorized
Whirlpool service company in your area, call our
Consumer Assistance Center telephone number (see
Step 1) or look in your telephone directory Yellow
Pages under:
•APPLIANCE-HOUSEHOLD-
MAJOR, SERVICE A REPAIR
- See: Whirlpool Appliances or
Authorized Whirlpool Service
{Example: XYZ Service Co.)
•WASHING MACHINES &
DRYERS. SERVICE & REPAIR
- See.'Whirlpool Appliances or
Authorized Whirlpool Service
{Example: XYZ Service Co.)
3. If you need FSP® replacement
parts ...
FSP is a registered trademark of Whirlpool Corpora­
tion for quality parts. Look for this symbol of quality
whenever you need a replacement part for your
WHIRLPOOL® appliance. FSP replacement parts will
fit right and work right, because they are made to the
same exacting specifications used to build every new
WHIRLPOOL appliance.
To locate FSP replacement parts in your area, refer
to Step 2 or call the Whirlpool Consumer Assistance
Center number in Step 1.
4. If you are not satisfied with how
the problem was solved ...
• Contact the Major Appliance Consumer Action
Program (MACAP). MACAP is a group of indepen­
dent consumer experts that voices consumer views
at the highest levels of the major appliance industry.
• Contact MACAP only when the dealer, authorized
servicer, and Whirlpool have failed to resolve your
problem.
Major Appliance Consumer Action Program
20 North Wacker Drive
Chicago, IL 60606
• MACAP will in turn inform us of your action.
* When asking for help or service:
Please provide a detailed description of the problem, your appliance’s complete model and serial numbers,
and the purchase date. (See page 2.) This information will help us respond properly to your request.
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