Whirlpool EV170NX - Manual (Page 12)

I F Y O U N E E D A S S I S T A N C E O R S E R V I C E
If You Need Assistance Or
Service
This section is designed to help you save the cost of a service call. Part 1 of this section outlines
possible problems, their causes, and actions you can take to solve each problem. Parts 2 and 3 tell you
what to do if you still need assistance or service. When calling our Consumer Assistance Center for help
or calling for service, please provide a detailed description of the problem, your appliance's complete
model and serial numbers and the purchase date. (See page 2.) This information will help us respond
properly to your request.
1. Before calling for assistance ...
Performance problems often result from little things you can find and fix without tools of any kind. Please
check the chart below for problems you can fix. It could save you the cost of a service call.
PROBLEM POSSIBLE CAUSE SOLUTION
The freezer stops
running
The power cord in not plugged
into a live circuK with the proper
voltage.
A household fuse has blown or
circuit breaker has tripped.
The local power has failed.
The Temperature Control is set
to OFF.
Firmly plug the power cord into a live
circuit with the proper voltage.
Replace fuse or reset circuK breaker.
Wait for power to be restored.
Set the Temperature Control to a num­
bered setting.
The motor seems
to run too long There is excessive frost or a
package holding the door open.
Large amount of unfrozen food
have been added to freezer.
The day is hot and muggy or the
room is too warm.
There is not enough air circula­
tion space around the freezer.
Defrost and clean freezer or move
package so door closes properly.
The motor will naturally run longer. Add
no more unfrozen food at one time than
will freeze in 24 hour-approximately 2 to
3 lbs. per cubic foot of freezer space.
The motor will run longer to provide the
correct amount of cooling.
See “Choosing the proper location" on
page 6.
The freezer
clicks but does
not run
The local power has failed. Unplug the freezer for 30 minutes to allow
the refrigeration system to equalize.
During this time, keep the door closed
whenever possible.
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