Vermont Casting 2463 - Manual (Page 31)

31
Dutchwest
7001219
Warranty
Limited 3 Year Warranty
MHSC warrants that this woodburning stove will be free of defects
in material and workmanship for a period of three years from the
date you receive it, except that the catalyst, thermostat assembly,
handles, glass door panels, cement, and gasketing shall be war-
ranted as described below.
MHSC will repair or replace, at its option, any part found to be
defective upon inspection by a Dutchwest, Authorized Dealer.
The customer must return the defective part or the stove, with
shipping prepaid, to the Authorized Dealer or pay for any Autho-
rized Dealer in-home travel fees or service charges for in-home
repair work. It is the dealer’s option whether the repair work will
be done in the customer’s home or in the dealer’s shop. If, upon
inspection, the damage is found to be the fault of the manufac-
turer, repairs will be authorized at no charge to the customer for
parts and/or labor.
Any woodburning stove or part thereof that is repaired or
replaced during the limited warranty period will be warranted
under the terms of the limited warranty for a period not to
exceed the remaining term of the original limited warranty or six
(6) months, whichever is longer.
Limited 1 Year Warranty
The following parts of the woodburning stove are warranted to
be free of defects in material and workmanship for a period of
one year from the date you receive it: The thermostat assem-
bly, handles, glass door panels, cement, and gasketing. Any of
these items found to be defective will be repaired or replaced at
no charge, upon the return of the part with postage prepaid to a
Dutchwest Authorized Dealer.
Any part repaired or replaced during the limited warranty period
will be warranted under the terms of the limited warranty for a
period not to exceed the remaining term of the original limited
warranty or six (6) months, whichever is longer.
Exclusions & Limitations
1. This warranty is transferable; however, proof of original retail
purchase is required.
2. This warranty does not cover misuse of the stove. Misuse
includes overfiring which will result if the stove is used in
such a manner as to cause one or more of the plates to
glow red. Overfiring can be identified later by warped plates
and areas where the paint pigment has burned off. Overfir-
ing in enamel fireplaces is identified by bubbling, cracking,
chipping and discoloration of the porcelain enamel finish.
MHSC offers no warranty on chipping of enamel surfaces.
Inspect your woodburning stove prior to accepting it for any
damage to the enamel.
3. This warranty does not cover misuse of the stove as
described in the Owner’s Guide, nor does it cover a stove
which has been modified unless authorized by a MHSC
representative in writing. This warranty does not cover
damage to the stove caused by burning salt saturated wood,
chemically treated wood, or any fuel not recommended in
the Owner’s Guide.
4. This warranty does not cover a stove repaired by someone
other than a Dutchwest Authorized Dealer.
5. Damage to the unit while in transit is not covered by this
warranty but is subject to a claim against the common car-
rier. Contact Dutchwest Authorized Dealer from whom you
purchased your stove or MHSC if the purchase was direct.
(Do not operate the stove as this may negate the ability to
process the claim with the carrier.)
6. Claims are not valid where the installation does not conform
to local building and fire codes or, in their absence, to the
recommendations in our Owner’s Guide.
7. The salt air environment of coastal areas, or a high-humid-
ity environment, can be corrosive to the porcelain enamel
finish. These conditions can cause rusting of the cast iron
beneath the porcelain enamel finish, which will cause the
porcelain enamel finish to flake off. This warranty does not
cover damage caused by a salt air or high-humidity environ-
ment.
8 MHSC shall have no obligation to enhance or update any
unit once manufactured.
IN NO EVENT SHALL MHSC BE LIABLE FOR INCIDENTAL
AND CONSEQUENTIAL DAMAGES. ALL IMPLIED WAR-
RANTIES, INCLUDING THE IMPLIED WARRANTIES OF
MERCHANTABILITY AND FITNESS, ARE LIMITED TO THE
DURATION OF THIS WRITTEN WARRANTY. THIS WAR-
RANTY SUPERCEDES ALL OTHER ORAL OR WRITTEN
WARRANTIES.
Some states do not allow the exclusion or limitations of inciden-
tial and consequential damages or limitations on how long an
implied warranty lasts, so the above limitations may not apply to
you. This warranty gives you specific rights and you may have
other rights which vary from state to state.
How to Obtain Service
If a defect is noted within the warranty period, the customer
should contact a Dutchwest Authorized Dealer or MHSC if the
purchase was direct with the following information:
1. Name, address, and telephone number of the purchaser.
2. Date of purchase.
3. Serial number from the label on the back.
4. Nature of the defect or damage.
5. Any relevant information or circumstances, e.g., installa-
tion, mode of operation when defect was noted.
A warranty claim will then start in process. MHSC reserves the
right to withhold final approval of a warranty claim pending a
visual inspection of the defect by authorized representatives.