Brother INTELLIFAX 820MC - Manual (Page 119)

Kt^ULAK MAINTENANCE AND TROUBLESHOOTING
ID MISMATCH
You may have the wrong ID for the secure polling function. Try calling the other party to check
the ID.
MACHINE ERROR XX and PRESS STOP KEY
Contact the Customer Service number listed on pagp 12-4.
NO RESPONSE/BUSY
The number you called does not answer or is busy. You may also have reached a number that is
not connected to a fax. Check the number and try again.
NOT REGISTERED
The One-Touch key or Speed-Dial number has no number assigned to it. You need to register a
phone number. (See page 4-4~7.)
PAPER ROLL EMPTY
The paper roll is empty. You need to replace it. (See page 1-2.)
PAPER SET ERROR
The paper roll is not set correctly. Try re-inserting it.
PRINTER FAULT
The recording head has overheated. Unplug the power cord and wait for 30 minutes.
PRINTER JAM
The fax paper isjammed in the printer. Remove the jammed paper. (See page 12-3.) Then re-insert
the fax paper. (See page 1-2.)
SCANNER ERROR
Try to clean scanner and white tape. (See page 12-2.)
If you still get the scanner error, please contact the customer service numbers listed on page 12-
4.
Other Problems
When Dialing DoesnH Wovk„.
You may have the wrong dialing mode. Change the TONE/PULSE setting . (See page 4-1.) You
may also want to check all the telephone line connections, such as to the handset and to the wall
jack. Check also that the power cord is connected. (See page 1-3.) Check by pressing HOOK to
see if dial tone is heard. Also try sending by using HOOK or the handset. Wait to hear fax tones
then press START.
Poor Transmitting Quality
Someone may complain that faxes they receive from you are hard to read. Your resolution setting
may be inappropriate. Try the FINE or SUPERFINE settings and try the call again. Also, it is
possible that your scanner glass cover is dirty. (See page 12-2.)
Vertical Streaks When Receiving
You may get faxes with vertical streaks. The recording head on your machine may be dirty, or the
sender’s scanner may be dirty. Try cleaning the Print Head. (See page 12-1.) This can also be
checked by making a copy.
Horizontal Streaks
You may get a fax with horizontal streaks or with missing lines. This normally results from a poor
telephone connection. Ask the other party to send the fax again.