Before you call, Occurrence possible cause/solution – Kenmore 790.9621 User Manual
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Before you call for service, review this list. It may save you time and expense. The list includes common occurrences that
are not the result of defective workmanship or materials in this appliance.
Before You Call
Solutions to Common Problems
OCCURRENCE
POSSIBLE CAUSE/SOLUTION
Range is not level.
Poor installation. Place oven rack in center of oven. Place a level on the oven rack. Adjust
leveling legs at base of range until the oven rack is level.
Be sure floor is level and is strong and stable enough to adequately support range.
If floor is sagging or sloping, contact a carpenter to correct the situation.
Kitchen cabinet alignment may make range appear unlevel. Be sure cabinets are
square and have sufficient room for range clearance.
Cannot
move
appliance
easily.
Appliance
must be accessible for service.
Cabinets not square or are built in too tightly. Contact builder or installer to make
appliance accessible.
Carpet interferes with range. Provide sufficient space so range can be lifted over carpet.
Oven control beeps and displays any F code
error (for example F11).
Electronic control has detected a fault condition. Press
STOP/CLEAR
to clear the display
and stop beeping. Reprogram oven. If fault recurs, record fault number. Press
STOP/
CLEAR
and call
1-800-4-MY-HOME®
for assistance (See back cover).
Surface element too hot or not hot enough.
Incorrect control setting. Make sure the correct control is on for the element to be used.
Surface element does not heat.
Lightweight or warped pans used. Use only flat, evenly balanced, medium or heavyweight
cookware. Flat pans heat better than warped pans. Cookware materials and weight of
the material affect heating. Heavy and medium-weight pans heat evenly. Because
lightweight pans heat unevenly, foods may burn easily.
No power to the appliance. Check steps under "Entire Appliance Does Not Operate” in
this
Before You Call
checklist.
Incorrect control setting. Make sure the correct control is set for the surface element to
be used.
Entire appliance does not operate.
Make sure cord/plug is plugged correctly into outlet.
Service wiring is not complete. Call
1-800-4-MY-HOWIE®
for assistance (See back
cover).
Power outage. Check house lights to be sure. Cal! your local electric company for
service.
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