Crestron electronic TPS-17B/W - Manual (Page 54)

Tilt Touchpanels Crestron Isys ® TPS-12B/W, TPS-15B/W & TPS-17B/W
Problem Solving
Troubleshooting
The following table provides corrective action for possible trouble situations. If
further assistance is required, please contact a Crestron customer service
representative.
TPS-12B/W, TPS-15B/W & TPS-17B/W Troubleshooting
TROUBLE POSSIBLE
CAUSE(S)
CORRECTIVE ACTION
TPS-12B/W,
TPS-15B/W
& TPS-
17B/W does
not function. TPS-12B/W,
TPS-15B/W &
TPS-17B/W is not
receiving power. Verify power to unit. Use only Crestron
power supplies for Crestron equipment.
Incorrect cable
connections. Follow connection procedures in this
guide and inspect connector pins.
Incorrect
firmware/software. Update firmware/software versions as
per those listed in the “Specifications”
section.
Touchpanel is
incorrectly
calibrated. Enter “SETUP MODE” and recalibrate.
Touchpanel is not
communicating
with the network. Use Toolbox to poll the network. Verify
network connection to the touchpanel.
Brightness is set
too low. Adjust touchpanel brightness. Refer to
“Setup Menu” on page 22.
Touchpanel
is not
responding. Incorrect network
wiring. Touch the screen to remove the
message and verify correct wiring to all
connectors.
Touchpanel
Cresnet ID is not
set to match the
Net ID in the
SIMPL program. Use Crestron Toolbox to poll the
network. Verify the Cresnet ID for the
touchpanel is properly set to match the
Net ID in the SIMPL program.
Touchpanel
Cresnet ID is not
unique; two or
more units share
the same ID. Use Crestron Toolbox to poll the network
and verify that each ID is used only
once.
ICMP is disabled. Enable ICMP by typing ICMP ON at the
command prompt in the Toolbox Text
Console.
No video
displayed. Wrong VT Pro-e or
SIMPL Windows
programs.
Verify correct programs. Verify proper
video set up.
Incorrect input
connection. Verify video input and QM connections.
(Continued on following page)
50 • Tilt Touchpanels: TPS-12B/W, TPS-15B/W & TPS-17B/W Operations Guide – DOC. 6464A