Check network wiring, Crestron isys – Crestron electronic TPS-17B/W User Manual
Page 55
Crestron Isys
®
TPS-12B/W, TPS-15B/W & TPS-17B/W Tilt
Touchpanels
TPS-12B/W, TPS-15B/W & TPS-17B/W Troubleshooting (Continued)
TROUBLE
POSSIBLE CAUSE(S)
CORRECTIVE ACTION
IP address not correct
(LAN green and amber
LEDs are off).
Assign correct IP address to
TPS-12B/W, TPS-15B/W &
TPS-17B/W.
TPS-12B/W,
TPS-15B/W &
TPS-17B/W does
not respond to
ping command.
IP mask not correct
(LAN green and amber
LEDs are on).
Assign correct IP mask.
The PC and the
TPS-12B/W,
TPS-15B/W &
TPS-17B/W are not on
same subnet.
Ensure that the PC and the
TPS-12B/W, TPS-15B/W &
TPS-17B/W are on the same
subnet.
Mouse or
touchpanel does
not work.
Incorrect Touch settings.
Check Touch settings on
INTERFACE MENU.
Touchpanel does
not communicate
with RS-232
devices.
Incorrect RS-232
settings.
Match communication
settings of touchpanel to
peripheral device.
Touchpanel
display is dark.
Standby timeout has
elapsed.
Touch the screen to
reactivate.
Unexpected
response from the
touchpanel.
Touchpanel is
incorrectly calibrated.
Enter “SETUP MODE” and
recalibrate.
Communications
via the LAN port
not functioning.
Improper Ethernet
connection (IEC).
Verify proper connection at
touchpanel LAN port.
Another device set to
the same IP address.
Obtain new touchpanel static
IP address.
Check Network Wiring
Use the Right Wire
In order to ensure optimum performance over the full range of your installation
topology, Crestron Certified Wire and only Crestron Certified Wire may be used.
Failure to do so may incur additional charges if support is required to identify
performance deficiencies because of using improper wire.
Calculate Power
CAUTION: Use only Crestron power supplies for Crestron equipment. Failure to
do so could cause equipment damage or void the Crestron warranty.
CAUTION: Provide sufficient power to the system. Insufficient power can lead to
unpredictable results or damage to the equipment. Please use the Crestron Power
Calculator to help calculate how much power is needed for the system
When calculating the length of wire for a particular Cresnet run, the wire gauge and
the Cresnet power usage of each network unit to be connected must be taken into
consideration. Use Crestron Certified Wire only. If Cresnet units are to be daisy-
chained on the run, the Cresnet power usage of each network unit to be daisy-
chained must be added together to determine the Cresnet power usage of the entire
chain. If the unit is home-run from a Crestron system power supply network port, the
Cresnet power usage of that unit is the Cresnet power usage of the entire run. The
Operations Guide – DOC. 6464A
Tilt Touchpanels: TPS-12B/W, TPS-15B/W & TPS-17B/W
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