Chrysler 2011 Country - Warranty Guide - Manual (Page 34)

The CAP will need the following information from you: 1)
Legible copies of all documents and repair orders relevant to
your case, 2) Vehicle identification number of your vehicle,
3) A brief description of your unresolved concern, 4) The
identity of your servicing/selling dealer, 5) The date(s) of
repair(s) and mileage at the time, 6) Current mileage, and 7)
A description of the action you expect to resolve your
concern.
Upon receipt of your request:
• The National Center for Dispute Settlement (NCDS) will
acknowledge receipt of your request, by mail, within ten
(10) days, and advise you whether or not your dispute is
within the jurisdiction of the Process.
• When your request is within jurisdiction NCDS will
request Chrysler and the dealer to present their side of the
dispute. You will receive copies of their responses.
• While your dispute is pending NCDS or Chrysler may
contact you to see if your case can be settled by
agreement. If a settlement is offered to you, Chrysler will
ask you to sign a form that contains that settlement. Your
case will then be closed. There is no requirement for you
to participate in this settlement process.
• If you requested an oral hearing, a decision-maker will
contact you to arrange a convenient time and place for a
hearing. Usually, this will be at a dealership near you.
• If you request a documents-only review, an NCDS panel
will review and decide your case. Neither you, the dealer
nor Chrysler need be present.
HOW TO DEAL WITH WARRANTY PROBLEMS
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