Chrysler 2011 Country - Warranty Guide - Manual (Page 35)

• NCDS will send you a written Statement of Decision. This
statement will include the decision, any action to be taken
by the dealer or Chrysler and the time by which the action
must be taken. The decision will be binding on the dealer
and Chrysler but not on you unless you accept the
decision.
• If any action is required on the part of the dealer or
Chrysler you will be contacted within ten (10) days after
the date by which the dealer or Chrysler must act to
determine whether performance has been rendered.
• The entire dispute settlement process will normally take no
longer than 40 days.
• The CAP dispute settlement procedure does not take the
place of any state or Federal legal remedies available to
you. Whether or not you decide to submit your dispute to
the Process, you are free to pursue other legal remedies.
HOW TO DEAL WITH WARRANTY PROBLEMS
33