Canon DR-6010C - Manual (Page 54)

50 Troubleshooting
IMPORTANT
The retard roller and roller unit are consumable components. You
need to replace the retard roller and roller unit when cleaning does
not appear to improve performance. Contact your local authorized
Canon dealer or your service representative about purchasing a
roller replacement kit, and then replace the retard roller and the
roller unit.
✘ Saved Image Files Do Not Open
When image files saved by CapturePerfect 3.0 cannot be opened by
other applications, the probable causes are as follows.
Symptoms A multi-page TIFF file saved in CapturePerfect 3.0
cannot be opened by other applications.
Problem The application you are using to open the TIFF file does
not support multi-page TIFF files.
Solution Open the file with an application that supports multi-page
TIFF files.
Symptoms A TIFF file saved in CapturePerfect 3.0 cannot be
opened by other applications.
Problem If the TIFF file saved in CapturePerfect 3.0 has been
compressed, the application you are using to open the
TIFF file does not support the compression type that was
used to save the file in CapturePerfect 3.0.
Solution Set the compression type for the image file to [None] and
save the file again in CapturePerfect 3.0.