ILY SATA DVD/CD Duplicator Controller - Manual (Page 19)

Chapter 3 Troubleshooting:
Follow these simple steps for quick and proper troubleshooting.
1. Power does not turn on or unit receives no power.
a. Check power cord and outlet to make sure power connections are secured.
b. Check voltage switch on the back of the duplicator to make sure power supply
is set for correct outlet rating.
c. Test with another power cord (same as a PC power cord) to eliminate cable failure.
2. Master disc cannot be read
a. Change the master disc. The master disc may be of poor quality or with error(s)
that can make duplication difficult or impossible.
b. Remake the master disc on another disc. Master disc may be of poor quality
or with error(s) that make duplication difficult or impossible.
c. Change the source drive to one of the other drives to test.
d. Make sure the master disc is finalized in standard ISO format.
3. High failure rate
a. Change the media type. Certain types of media may not be compatible with the
drives. Poor-quality media can also cause high failure rate.
b. Lower the burn speed and attempt another copy process. Lowering the speed
increases
the stability of the duplication process.
c. Check for available firmware updates for the unit. A firmware update may resolve
any unspecified issues.
4. Machine locks up during the copy process
a. Hold down the ESC button to abort the copy process. The copy process will
cancel and menu goes back to the last function executed.
b. If the button cancel does not work, power cycle the unit (power the unit off, leave
off for five seconds and power the unit back on).
c. Change the master disc. A master disc with error(s) or a poor quality master disc
can cause duplication to lock up at particular points during the copy process.
5. Button(s) do not function on the unit.
a. The duplicator may be busy. Buttons pressed while the duplicator is processing
will not perform functions unless otherwise specified.
b. Possible faulty button. Contact your technical support department for further
information.
6. One of the drives does not open and/or LED does not light up
a. Check USB and/or Firewire port switch and make sure the switch is in the OFF
position before machine power is turned on.
b. If a disc is stuck inside a drive, insert a paper clip or safety pin in the pinhole
underneath the drive door and push gently. Make sure the power is OFF during
this step. Then press the EJECT button of the drive a few times to test the disc tray.
7. The blank CD or DVD is not recognized in the writer drive(s)
a. Test the blank disc in another writer drive. A faulty writer drive will not recognize
blank discs.
b. Change the blank disc to another disc. A defective blank disc will not be
recognized by the writer drive.
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