Vermont Casting 2170 - Manual (Page 30)

30
Dutchwest Seneca
2006063
© Vermont Castings, Majestic Products
Warranty
Limited Three Year Warranty
Vermont Castings, Majestic Products warrants that this Seneca
Stove will be free of defects in material and workmanship for a
period of three years from the date you receive it, except that
the catalyst, thermostats, handles, glass door panel, cement
and gasketing shall be warranted as described below.
Vermont Castings, Majestic Products will repair or replace, at its
option, any part found to be defective upon inspection by a
Vermont Castings, Majestic Products Authorized Dealer. The
customer must return the defective part or the stove, with
shipping prepaid, to the Authorized Dealer or pay for any
Authorized Dealer in-home travel fees or service charges for in-
home repair work. It is the dealer's option whether the repair
work will be done in the customer's home or in the dealer's
shop. If, upon inspection, the damage is found to be the fault of
the manufacturer, repairs will be authorized at no charge to the
customer for parts and/or labor.
Any Seneca or part thereof that is repaired or replaced during
the limited warranty period will be warranted for a period not to
exceed the remaining term of the original limited warranty or six
(6) months, whichever is longer.
Limited One Year Warranty
The following parts of the Seneca are warranted to be free of
defects in material and workmanship for a period of one year
from the date you receive it. These parts are the thermostats,
handles, glass door panels, cement, and gasketing. Any of
these items found to be defective will be repaired or replaced at
no charge, upon the return of said part to a Vermont Castings,
Majestic Products authorized dealer with postage prepaid.
Any part repaired or replaced during the limited warranty period
will be warranted under the terms of the limited warranty for a
period not to exceed the remaining term of the original limited
warranty or six (6) months, whichever is longer.
Limited Catalyst Warranty
The catalyst will be warranted for a six (6) year period as
follows: If the original catalyst or a replacement catalyst proves
defective or ceases to maintain 70% of its particulate emission
reduction activity (as measured by an approved testing proce-
dure) within 24 months from the date the Seneca is received,
the catalyst will be replaced free. For stove purchases made
after June 20, 1990, a third year (25-36 months) of no charge
replacement will be made when combustor failure is due to
thermal degradation of the substrate (crumbling of ceramic
material).
From 25-72 months a prorated credit will be allowed against a
replacement catalyst and the cost of labor necessary for
replacement at the time of replacement.
The customer must pay for any in-home travel fees, service
charges, or transportation costs for returning the Seneca to the
Authorized Dealer.
Amount of Time Credit Towards
Since Purchase Replacement Costs
00 - 24 months 100%
25 - 36 months 50%
37 - 48 months 30%
49 - 60 months 20%
61 - 72 months 10%
Any replacement catalyst will be warranted under the terms of
the catalyst warranty for the remaining term of the original
warranty. The purchaser must provide the following information
in order to receive a replacement catalyst under the terms of
this limited warranty:
1. Name, address and telephone number.
2. Proof of original purchase date.
3. Date of failure of catalyst.
4. Any relevant information or circumstances regarding
determination of failure.
5. In addition, the owner must return the failed catalyst.
Exclusions & Limitations
1. This warranty is transferable; however, proof of original
purchase is required.
2. This warranty does not cover misuse of the Seneca as
described in the Owner's Guide, nor does it cover a Seneca
that has been modified unless authorized by a Vermont
Castings, Majestic Products representative in writing.
3. The salt air environment of coastal areas, or a high-humidity
environment, can be corrosive to the porcelain enamel
finish. These conditions can cause rusting of the cast iron
beneath the porcelain enamel finish, which will cause the
porcelain enamel finish to flake off. This warranty does not
cover damage to the Seneca caused by salt air or high
humidity environment, or from burning salt saturated wood,
chemically treated wood or any fuel not recommended in the
Owner’s Guide.
4. This warranty does not cover a Seneca repaired by some-
one other than a Vermont Castings, Majestic Products
Authorized Dealer.
5. Damage to the unit while in transit is not covered by this
warranty but is subject to claim against the common carrier.
Contact the Authorized Dealer from whom you purchased
your Seneca (Do not operate the stove as this may negate
the ability to process the claim with the carrier.)
6. Claims are not valid where the installation does not conform
to local building and fire codes or, in their absence, to the
recommendations in the Owner’s Guide.
How to Obtain Service
If a defect is noted within the warranty period, the customer
should contact a Vermont Castings, Majestic Products Autho-
rized Dealer with the following information:
1. Name, address, and telephone number of the purchaser.
2. Date of purchase.
3. Serial number from the label on the inside of the load door.
4. Nature of the defect or damage.
5. Any relevant information or circumstances, e.g., installation,
mode of operation when defect was noted.
A warranty claim process will then begin. Vermont Castings,
Majestic Products reserves the right to withhold final approval of
a warranty claim pending a visual inspection of the defect by
authorized representatives.