Technical support, Product specifications, Troubleshooting – Luma Comfort HCW10B User Manual

Page 13: Echnical, Upport

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13

Say Goodbye to Ugly Products

T

ECHNICAL

S

UPPORT

Luma Comfort is committed to providing a premier service experience. If you
are experiencing any technical issues with your product related to either setup
or operation, please contact our product support team at 1-866-737-6390 or
[email protected].

P

RODUCT

S

PECIFICATIONS

Model:

HCW10B

Product Dimensions:

9.8” x 5.6” x 9.9”

Product Weight:

5.1 pounds

Voltage:

120V

Wattage:

105W

Mist Type:

Cool and warm mist

Tank Size:

7.3 pints

Mist Settings:

3

Noise Level (dB):

40dB

Warranty:

1 year manufacturer’s warranty

T

ROUBLESHOOTING

Problem

Possible Cause(s)

Possible Solution

Low water
alarm/indicator
is on, but
there’s still
water in the
tank.

The air intake vent is blocked.

Place the humidifier on a hard,
flat surface, and make sure the
vent on the bottom of the unit
is clear of obstruction.

An odor is
coming from
the humidifier.

There is a buildup of minerals
or bacteria inside the unit, or
there is leftover residue from
the manufacturing process.

Clean the unit according to the
instructions above.

There is a
pink/orange
buildup in the
water tank.

There is build up of common
airborne bacteria inside the
tank.

Clean the tank with a
disinfectant. Clean the water
tank regularly and change
water on a daily basis to avoid
future buildup.




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