Crestron electronic Crestron MC2E - Manual (Page 22)

2-Series Compact Control System Crestron MC2E
Problem Solving
Troubleshooting
The following table provides corrective action for possible trouble situations. If
further assistance is required, please contact a Crestron customer service
representative.
MC2E Troubleshooting
TROUBLE POSSIBLE CAUSE(S) CORRECTIVE ACTION
Unexpected
response from
control system. Network devices are not
communicating with the
control system. Use Crestron Toolbox to poll
the network. Verify network
connection to the device.
PWR LED does
not illuminate. Control system is not
receiving power. If power is supplied through
an AC adapter, verify the DC
output plug is properly
attached to the control
system and that the adapter
is securely plugged into an
outlet. If power is supplied
through Cresnet cabling,
ensure the cable is securely
plugged into the NET
connector.
MSG LED
illuminates. Hardware or software
failure, hardware
incompatibility with
software definitions or
programming error. Verify that hardware
configuration matches
software configuration. Use
Crestron Toolbox to display
the error log. Refer to “Error
Message Definitions” in the
latest version of the Crestron
2-Series Control System
Reference Guide (Doc. 6256)
for more details.
Compilation error
RLCMCVT166 &
RLCMCVT177. Poor analog versus
serial signal definition in
the SIMPL Windows
program. Confirm properly defined
signal definition in the
program.
System locks up. Various. Press front panel SW-R and
HW-R buttons at the same
time to bypass program and
communicate directly with the
processor. (Refer to
“Troubleshooting
Communications” in the
Crestron 2-Series Control
System Reference Guide
(Doc. 6256) for more details.
Cresnet device
does not respond. Device not wired
correctly. Verify Cresnet wiring.
Improper NET ID used. Verify that device ID matches
NET ID in the program.
(Continued on following page)
18 • 2-Series Compact Control System: MC2E Operations Guide – DOC. 6142A