StarTech.com SV565LANDUA - Manual (Page 11)

Instruction Manual
8
Problem Cause Solution
There is no audio.
The USB CMEDIA
PNP Audio device is
not selected as the
default audio device.
1. Check that the CMEDIA device
is enumerated on the host
computer.
2. If the CMEDIA device is
enumerated as an unknown
device, there is most likely a driver
conflict.
a. Uninstall all USB audio device
drivers (e.g. sound card and
webcam).
3. If the CMEDIA device is not
enumerated contact Technical
Support.
4. If the CMEDIA device is
enumerated do the following.
a. In Windows: Go to the Control
Panel, select Sound or Sound and
Audio Devices, Select USB Audio
Devices, set USB Audio Devices as
default playback.
b. In Mac OS X: Go to System
Settings, select Sound, select USB
PNP device, set USB PNP devices
as default.
c. In Linux Ubuntu: Go to System,
Preferences, and select Sound.
To set up the microphone, click
on the ‘Input’ tab and select
“USB_PnP Sound Device Analog
Mono”. To setup Stereo-Out, click
on the “Output” tab and select
“USB_PnP_ Sound_Device Analog
Stereo”.
Video and/ or USB
performance is not ideal
There is high amounts
of network traffic.
1. Reduce the number of KVM
extenders using the network or
reduce the network traffic.