Sure Heat BRO Burnt River Oak - Manual (Page 8)

MAINTENANCE
Very little maintenance is required. The carbon deposit resulting from combustion is natural and adds to the
realistic appearance of the set. If carbon becomes excessive it can be lightly brushed or vacuumed away.
TROUBLE SHOOTING
Problem Cause Corrective Action
1. No ignition - Valve not on - Turn valve on
- Gas line not clear - Inspect supply lines for tube kinks
or obstructions
2. Inadequate flame - Valve partially closed - Open valve fully
- Gas line obstruction - Inspect burner for tube kings or
obstructions.
- Log arrangement - Re-arrange logs to desired pattern
Warranty shall apply to the original purchaser at the original installation point only.
All logs are guaranteed for three years against manufacturer's defects.
The burner assembly system is guaranteed for a period of (3) years from the date of purchase and will be
replaced for freight costs only.
Pilot, valves and thermocouples are guaranteed for a period of one (1) year under the original
manufacturers warranty.
General Warranty: This warranty does not apply in the case of improper installation, neglect, accident,
misuse or as a result of modifications of the original product.
All costs for removal and re-installation are the expressed responsibility of the purchaser.
For repair, replacement, or service to defective part(s)please contact our Customer Service Hotline, number
below. Thereafter with valid warranty registration and proof of purchase, call the Customer Service Hotline for
authorization to ship defective part prepaid and insured in original carton to Sure Heat Manufacturing,
1861 West Oak Parkway, Marietta, GA 30062. Goods returned improperly packaged are the sole responsibility
of purchaser.
It is agreed that any repair or replacement is the exclusive remedy from Sure Heat Manufacturing. In no case
shall Sure Heat be liable for any consequential damage or breach of this or any other warranty expressed or
implied whatsoever. This limitation as to consequential damages shall not apply in states where prohibited.
Purchased From:____________________________________________ Date:_________________
Size: 18"
❏ 21"❏ 24"❏ Model:
Name:_________________________________________________ Phone: (____)_____________________
Address:________________________________________________________________________________
City:___________________________________________ State: _____ Zip: __________________________
WARRANTY
Please photocopy and return to Sure Heat within 14 days of purchase.
if you have other questions, please contact Customer Service Hotline (800) 229-5647
RMH-130-00582
10/07