Accu-Chek Aviva Expert - Manual (Page 82)

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Troubleshooting Checks Actions
6. Did you follow the directions? Read Chapter 3, Control Testing, and repeat the
control test. Contact ACCU-CHEK Customer Care
Service Center at 1-800-688-4578 if you still have
problems.
7. Did you chose the correct control solution level,
either 1 or 2, when you performed the control test?
If you chose the wrong control solution level, you
can still compare the control result to the range
printed on the test strip container.
8. Are you still unsure of the problem? Contact ACCU-CHEK Customer Care Service Center
at 1-800-688-4578.
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