Heath Consultants Detecto Pak-Infrared (DP-I) - Manual (Page 25)

102105-0 DP-IR MANUAL REV M
Page 25 of 35
CHAPTER VII
Service Information
Warranties and Warranty Repair
The DP-IR is warranted to be free from defects in material and workmanship for one (1) year
from date of shipment.
The warranty on authorized repairs in the Houston Factory Service Center (FSC) is ninety
(90) days for materials and labor. This repair warranty does not extend any other applicable
warranties.
Our warranty covers only failures due to defects in materials or workmanship. It does not cover
failure due to damage which occurs in shipment, unless due to improper packing. It does not
cover failures which result from accident, misuse, abuse, neglect, mishandling, misapplication,
alteration, modification or service other than the Houston FSC or other authorized repair center.
HEATH’s responsibility is expressly limited to repair or replacement of any defective part,
provided the product is returned to
HEATH FSC or and authorized FSC, shipped pre-paid and
adequately insured. Return shipping and insurance will be at no charge to the purchaser.
HEATH does not assume liability for indirect or consequential damage or loss of any nature in
connection with the use of any
HEATH product.
There are no other warranties expressed, implied, or written except as listed above.
Obtaining Service
To expedite the repair of your instrument, please follow the following procedure:
1. Contact
HEATH Customer Service at 1-800-HEATH-US to obtain a return
authorization tracking number. Repairs can be significantly delayed until authorization
is obtained.
a. Specify your complete shipping and billing address.
b. Specify the person and contact information to be contacted for repair and
shipping authorization.
c. Specify the instrument product name and serial number.
d. Include a brief description of the problem you are experiencing.
e. Specify the person and contact information to be contacted for additional
information regarding the symptoms of the failure.
2. Package and ship the DP-IR in its original carrying case.
Please specify the tracking number, product name and serial number on all correspondence.