Heath Consultants Remote Methane Leak Detector Intrinsically Safe (RMLD-I) - Manual (Page 34)

Chapter VI
Service Information
Warranties and Warranty Repair
The RMLD-IS is warranted to be free from defects in material and workmanship for one
(1) year from date of shipment.
The warranty on authorized repairs in the Houston Factory Service Center (FSC) is
ninety (90) days materials and labor. This repair warranty does not extend any other
applicable warranties.
Our warranty covers only failures due to defects in materials or workmanship. It does not
cover failure due to damage which occurs in shipment, unless due to improper packing.
It does not cover failures, which result from accident, misuse, abuse, neglect,
mishandling, misapplication, alteration, modification, or service other than the Houston
FSC or other authorized repair center.
HEATH’s responsibility is expressly limited to repair or replacement of any defective
part, provided the product is returned to HEATH FSC or an authorized FSC, shipped
pre-paid, and adequately insured. Return shipping and insurance will be at no charge to
the purchaser.
HEATH does not assume liability for indirect or consequential damage or loss of any
nature in connection with the use of any HEATH product.
There are no other warranties expressed, implied, or written except as listed above.
Obtaining Service
To expedite the repair of your instrument, please follow the following procedure:
1. Contact HEATH Customer Service at 1-800-HEATH-US to obtain a Return
Authorization tracking number. Repairs can be significantly delayed until
authorization is obtained.
a. Specify your complete shipping and billing address.
b. Specify the person and contact information to be contacted for repair and
shipping authorization.
c. Specify the instrument product name and serial number.
d. Include a brief description of the problem you are experiencing.
e. Specify the person and contact information to be contacted for additional
information regarding the symptoms of the failure.
2. Package and ship the RMLD-IS in its original carrying case.
Please specify the tracking number, product name, and serial number on all
correspondence.
101296-0 RMLD IS MANUAL REV J
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