Pitney Bowes MapInfo Professional - Manual (Page 28)

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Troubleshooting your Installation
The Installer must be run from a drive with a letter such as G: and not from an explicit UNC path. For
example, you might have the MapInfo Professional DVD in your computer as USERSPC. Other users
may share this device as USERSPC; however, it would not contain a drive letter. The MapInfo Professional
Installation program requires a drive letter.
To remedy this situation, map your network drive to a specific drive letter:
1. In Windows Explorer, right-click the shared directory or DVD drive that contains the MapInfo
Professional SETUP.EXE and select Map Network Drive.
2. Choose a drive letter to map.
3. Run the Installation Program again from the newly mapped drive letter.
You may see a prompt for permission to continue. Click Allow or Yes to proceed (if you do not
respond and the message times-out, the install is unsuccessful).
Modifying or Removing MapInfo Professional
Use the Program Maintenance feature of the DVD Browser to modify, repair, or remove MapInfo
Professional.
To set MapInfo Professional preferences, see Setting MapInfo Professional Preferences in the
Help System. Note:
To access Program Maintenance:
1. Click Install Products from the MapInfo Professional DVD Browser.
2. Click MapInfo Professional.
You may see a prompt for permission to continue. Click Allow or Yes to proceed (if you do not
respond and the message times-out, the install is unsuccessful).
3. Click MapInfo Professional Installer.
4. On the Welcome screen, click Next.
5. On the Program Maintenance screen, choose one of the following options:
• Modify to display the Custom Setup screen.
• Repair to repair installation errors in the program.
• Remove to remove an existing copy of MapInfo Professional from your system. The installer opens
the Remove the Program dialog box. Click Remove to uninstall the product’s programs from your
system. Choose the Programs and Features option.
For information on node-locked license transfer options at uninstall, see Chapter 3: Starting and
Activating MapInfo Professional.
Removing MapInfo Professional from your System using Control Panel
To remove MapInfo Professional using the Control Panel:
1. Launch the Control Panel.
2. Choose the Programs and Features option.
3. On the Control Panel, select or search for Programs and Features
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Troubleshooting your Installation