Turning Technologies ExamView - Manual (Page 57)

ExamView Test Manager 57
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Forms must either be printed directly from ExamView or photocopied from an original printout. Do not use forms that are
photocopied from a photocopy.
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Verify that the forms are placed properly into the scanner ADF or flatbed. Check that the orientation of the image side of
the form matches the direction specified by the scanner manufacturer.
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Verify that the bubbles are properly filled in with dark marks and erasures are complete.
Scanner Error Messages
Can't recognize the scanned image. Check to see that the form is properly loaded in the scanner.
The most common cause for this error is a form placed backwards in the scanner (image side placed away from the scanning
surface). Check that the form is properly loaded and try flipping the form over and re-scanning. Other causes for this error
include using a non-supported form or using a form that is not properly installed (see the Forms Troubleshooting section above).
The form definition file <name> does not appear to be installed.
Error messages that refer to the form definition file indicate that a necessary resource file is missing, out-dated, or invalid. To
correct this problem, the installer for either the form or ExamView will need to be run. Make a note of the file name as it will be
needed should you require additional assistance from Technical Support.
Can't reliably detect the necessary marks on the form. Check to see if any part of the form is missing or
has unusual marks.
This error may indicate that the framing border around the form has extra markings or is broken up. Check that the form is free
from extraneous marks and that the printout quality is crisp. Only use forms printed directly from a laser printer or photocopied
from the original laser printout to avoid quality degradation.
The form appears to have fed improperly. Check to see that the form is properly loaded in the scanner
This error typically appears if the form is recognized by Test Manager but the scanned image is distorted or heavily skewed,
making scoring unreliable. Try re-scanning the form as distortion is likely the result of a mechanical misfeed from the ADF.
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