Technical assistance – UVP 81-0357-01 PCR Hoods User Manual
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PCR Workstations and Cabinets
Page 19
Technical Assistance
Note: A Returned Goods Authorization (RGA) number must be obtained from UVP Customer
Service before returning any product.
UVP offers free lifetime technical support on all of its products and software. Should you have any
questions regarding the product’s use, operation or repair, contact UVP’s offices at the locations below,
or vis
If you are in North America, South
America, East Asia or Australia:
If you are in Europe, Africa, the
Middle East of Western Asia:
Call (800) 452-6788 or (909) 946-
3197, and ask for Customer Service
during regular business days, between
7:00 am and 5:00 pm, PST.
Call +44(0) 1223-420022, and ask for
Customer Service during regular
business days between 9:00 am and
5:30 pm.
E-mail your message to:
E-mail your message to: [email protected]
Fax Customer Service, and send it to
(909) 946-3597
Fax Customer Service, and send it to:
+44(0) 1223-420561
Write to: UVP, LLC 2066 W. 11
th
Street, Upland, CA 91786 USA
Write to: Ultra-Violet Products Ltd
Unit 1, Trinity Hall Farm Estate, Nuffield
Road, Cambridge CB4 1TG UK
Warranty
UVP, LLC warrants its products to be free of detects in materials and workmanship for a period of two
(2) years from the date of purchase. The foregoing warranty of UVP shall be of no force and effect if
buyer has modified or damaged the product. Tubes and filters are warranted for 90 days.
NOTE: “Crazing” (cracking and/or yellowing) of the Makrolon
®
panels may occur within the warranty
period. This is regarded as normal wear and tear and is not covered by the warranty.
All warranties or merchantability and fitness for any purpose and all other warranties, expressed or
implied, except those expressly set forth herein, are deemed waived and excluded.
UVP’s duty under the warranty is limited to replacement and/or repair of the defective part at the option
of UVP, LLC. UVP shall not be liable for any expenses or damages incurred by the purchaser except as
expressly set forth herein, and in no event shall UVP be liable for any special, incidental or
consequential damages of any kind. This warranty does not supersede any statutory rights that may be
available in certain countries.
Makrolon is a registered trademark of Bayer AG.
RNase AWAY is a registered trademark of Molecular Bio-Products, Inc.
DNA AWAY is a trademark of Molecular BioProducts, Inc.