Miscellaneous prompts – Ingenico ict220 User Manual
Page 33
Page 32
CAUSE/REASON
REMEDY
Assistance
required.
Assistance
required.
The card issuer
has declined to
authorise the
transaction.
Call the Authorisation Centre on the number
displayed by the terminal.
Once you have spoken to the Authorisation Centre
press the GREEN button and follow the prompts
displayed by the terminal.
Please contact your Helpdesk.
PROMPTS
Call Auth centre
Call Helpdesk
Not Authorised
Ask the customer to pay by some other means and
press the YELLOW button.
Assistance
required.
Referral
Call the Authorisation Centre on the number displayed
by the terminal. When the call is answered quote the
referral message and your Merchant Number.
Transaction
declined by the
card.
Unable to Authorise
Ask the customer to pay by some other means and
press the YELLOW button.
Terminal not
connecting to host
via a telephone
line.
Unable to Connect
Check the telephone line is connected properly. Call
the Helpdesk for guidance.
DIV434695A
COPYRIGHT © 2012 Ingenico UK Ltd
ALL RIGHTS RESERVED
Date: July 2012
Released for: UT4.13.10
34. Miscellaneous Prompts
Below are explanations for some of the common prompts displayed by the terminal.