Compix Persona - Manual (Page 10)

Document No: 2.3.005 Revision: 1.0 Updated: 5/8/2012
Compix Studio Troubleshooting
The Compix Video Output Does Not Work:
1. Bypass the switcher and feed the Compix video signal di-
rectly into a video monitor.
2. Disconnect all inputs from the Compix system, including the
external reference.
3. Is the output on the monitor correct?
Yes: Make sure the switcher is correctly set up. The switch-
er’s input may be expecting a different resolution from the
Compix system.
No:
i. Blackburst: Analog or digital black burst con-
nection to Ref-In connector. If set up correctly, the
Genlock Format will say [Locked].
ii. Video In: Video is going through the Compix
system. If set up correctly, Genlock Format will say
[Locked].
iii. Internal: No video input or black burst is present.
A. Open Persona and go to [Tools] > [Options] > [Video].
Make sure the Video Board and Video Format are cor-
rect. If the feed is still going straight into the video moni-
tor, set Reference to [Internal] and click [OK]. Reconnect
the Compix system and check that the Video section is
correct. Please refer to the Steps to Success Chapter.
B. Check the Genlock Format section of [Tools] > [Op-
tions] > [Video].
Not Syncing Correctly:
If the Compix system is not syncing properly, please verify the
following:
1. Black burst should be going into the Ref-In connector on
the breakout cable.
2. Select the correct black burst signal by going to [Options]
> [Tools] > [Video]. If you are using tri-sync, select the same
resolution inside Genlock Format as the Video Format sig-
nal. Also verify the correct frame rate.
3. Make sure Frame Sync is turned off on the switcher’s
input.