NEXCOM VMD 1000 - Manual (Page 6)

Warranty and RMA
Copyright © 2012 NEXCOM International Co., Ltd. All Rights Reserved. VMD Series User Manual vi
NEXCOM Warranty Period
NEXCOM manufactures products that are new or equivalent to new in
accordance with industry standard. NEXCOM warrants that products will
be free from defect in material and workmanship for 24 months beginning
on the date of invoice by NEXCOM. HCP series products (Blade Server)
which are manufactured by NEXCOM are covered by a three year warranty
period.
NEXCOM Return Merchandise Authorization (RMA)
▪
Customers shall enclose the “NEXCOM RMA Service Form” with the
returned packages.
▪
Customers must collect all the information about the problems encoun-
tered and note anything abnormal or, print out any on-screen messages,
and describe the problems on the “NEXCOM RMA Service Form” for the
RMA number apply process.
▪
Customers can send back the faulty products with or, without acces-
sories (manuals, cables, etc.) and any unnecessary components from the
card, such as CPU and DRAM. If the components were suspected as part
of the problems, please note clearly that which components are includ-
ed. Otherwise, NEXCOM is not responsible for the devices/parts.
▪
Customers are responsible to for the safe packaging of defective prod-
ucts are durable enough to be resistant against further damage and
deterioration during transportation. In case of damages occurred during
the transportation, the repair is treated as “Out of Warranty.”
▪
Any products returned by NEXCOM to other locations besides the cus-
tomers’ site will bear an extra charge and will be billed to the customer.
Repair Service Charges for Out-of-Warranty Products
NEXCOM will charge for out of warranty products in two categories, one
is basic diagnostic fee and another is component (product) fee.
System Level
▪
Component fee: NEXCOM will only charge for main components, such
as SMD chip, BGA chip, etc. Passive components will be repaired for
free, ex: resistor, capacitor.
▪
Items will be replaced with NEXCOM products if the original one is not
able to be repaired. Ex: motherboard, power supply, etc.
▪
Replaced with 3rd party products if needed.
▪
If RMA goods cannot be repaired, NEXCOM will return it to customer
without any charge.
Board Level
▪
Component fee: NEXCOM will only charge for main components, such
as SMD chip, BGA chip, etc. Passive components will be repaired for
free, ex: resistors, capacitors.
▪
If RMA goods can not be repaired, NEXCOM will return it to customer
without any charge.
Warranty and RMA