Adtec digital TBGS w/adManage User Manual
Page 48
Appendix
46
When do I need a Firmware/Software Upgrade?
As a general rule, if it isn’t broke don’t fix it. However if you have a problem
with your system please contact Adtec to see if a fix is available. Adtec does
add new features from time to time and if requested a firmware upgrade can
be provided for additional upgrade and training fees.
My Duets are missing their Schedules and MPEG content?
Make sure IP address, Host IP Address, Gateway IP address, Host Mode
CCMS, CCHHH #, and ClientUserPassword are correct. Each Duet in a location
must have the following:
ClientUserPassword: adtec,408adtec2231
(You can check this setting in terminal by typing cpw)
How do I set up/configure a new Duet for a TBGS System?
For the Duet:
1. Install Firmware. Firmware must be 3-18-04 or later. (BANNER command
or Select/Up arrow)
2. Check that the CCMS & AudioLevelControl feature keys are enabled (FEA
terminal command, FEA 13 and FEA 12).
Note: If ALC is being used, all wiring for audio must be using both channels.
Use a jumper if needed.
3. Set the CBD Network. Up arrow from there to NetSets Preset and hit Select
& Enter to setup the NetSets automatically. (Front Panel)
4. Make sure all Avail times in the Netsets are 00:00:00. CCMS mode uses
dynamic avails.
5. Give each inserter an IP Address, GIP Address (if any), and Host IP
Address. (Front Panel or Software)
6. Configure EMT Settings. (Front Panel or Software)
7. Send CMDAUTO.DVC file to each inserter. (Software only) or configure from
front key pad
8. Change the CCHHH setting to the Novar Channel # and Head end #. (Front
Panel or Software)
9. BE SURE TO SAVE CONFIGURATION. CFG SAVE in the Terminal Window.
10. Reset the Duet.
TBGS Changes:
11. Add user, if needed, in ServU program: Give permissions by assign each
user a permissions group.
12. Don’t forget to make the changes in your Locations Applet in Symphony
Pro. Do this in both networking and dial-up locations.
13. Add Channel and/or headend in AdManage software.
My MVL is not current and is not correct
Reason: You may have old Local Schedules and Merged Schedules, on the
TBGS for the previous year. Since old schedules have been processed, this
means that the MVL file includes old scheduled MPG’s. When the Duet goes
though the Mirroring process, it will look for these files and then report them
missing. The DUET may be searching for files that are no longer on the hard
drive or it is requesting more MPG’s that are not needed. It has to finish its
Mirroring process in order for it to look for a new MVL which can take a while.
Solution: Create a new folder for old schedules and by year and Archive
them Delete the .MVL file off the TBGS Verify your most recent schedules
are present. Delete the .MVL file in every unit at the headends. Allow it to
retrieve its new MVL.
Maintenance: Keep your old schedules archived so you don’t overlap years.
The MVL process looks forward 14 days for schedules. The MVL file is created
based on these schedules. The MVL service looks at the schedule file name
first then the time stamp to see if an updated schedule has been sent. Old
schedules have confused your units. It is imperative that you keep your old
schedules archived so you don’t overlap years.